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The Follow-Up Fortune: Why 80% of Sales Happen After the 5th Contact
AI Automation7 min read

The Follow-Up Fortune: Why 80% of Sales Happen After the 5th Contact

You talked to a lead once. They didn't buy. You moved on. Meanwhile, 80% of sales happen between contacts 5-12. You're quitting at the 1-yard line.

SH

Sony Ho

December 22, 2025

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You're Quitting Right Before the Money

Here's the stat that should make you sick:

48% of salespeople never follow up.
80% of sales happen after 5+ contacts.

You're doing all the work to get the lead, then abandoning them right before they're ready to buy.

That's not marketing. That's insanity.

The Follow-Up Math

Let's say you get 100 leads per month:

Without follow-up:

  • 2-3% buy immediately

  • You get 2-3 sales

  • 97 leads forgotten


With proper follow-up:
  • 2-3% buy immediately

  • 15-20% buy within 90 days

  • You get 17-23 sales


Same leads. 5-7X the revenue.

Why You're Not Following Up

I know why you don't do it:

  • "I don't want to be annoying" - You're not. They inquired. They want to hear from you.

  • "I forgot" - That's what CRMs are for.

  • "I don't have time" - That's what automation is for.

  • "They would have bought if they were interested" - Wrong. Timing matters more than interest.


The Follow-Up System That Prints Money

Day 1: Immediate Response


Lead comes in. Respond within 5 minutes.

Why 5 minutes? Studies show contacting a lead in the first 5 minutes is 21X more effective than waiting 30 minutes.

21X. Just by being fast.

Day 2-3: Value Follow-Up


Don't ask "Are you ready to buy?"

Send something useful:

  • Case study relevant to their situation

  • Answer to a common question

  • Helpful resource


Day 7: Social Proof


Send a testimonial or review from someone similar to them.

"Thought you might relate to this. [Customer name] was in a similar situation..."

Day 14: Objection Handling


Address the most common objection:
  • "I know timing is tricky..."

  • "Budget can be a concern..."

  • "Wondering if it's worth it? Here's what clients see..."


Day 30: Check-In


"Just checking in. Has anything changed? Happy to answer questions."

Day 60: Last Chance


"I'm cleaning up my list. Should I keep you on it or remove you?"

This email has a 40% response rate. Nobody wants to be removed.

The CRM That Actually Works

You don't need Salesforce. You need:

  • One place for all leads

  • Automated follow-up sequences

  • Reminders for manual touches

  • Pipeline visibility


That's it. We set this up in a week.

The Results Speak

Client case study:

Before CRM + Follow-Up:

  • 40 leads/month

  • 4 sales/month

  • $16,000/month revenue


After CRM + Follow-Up:
  • 40 leads/month (same)

  • 14 sales/month

  • $56,000/month revenue


Same leads. 3.5X revenue.

The leads were always there. They just needed follow-up.

Your Fortune Is in the Follow-Up

Every lead you don't follow up with is money you're burning.

Let's build your follow-up system. Stop leaving 80% of your revenue on the table.

CRMFollow-UpSales

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Let's discuss how we can help you achieve similar results for your business.

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